Terms and conditions
TERMS AND CONDITIONSWelcome to the Natural Mystic Switzerland website, to read this T&C you must be over 18 years old. In order to navigate and use our platform you must be over the legal age, if you are uder the age of 18 you must leave this website right now. Our website and all of our services are made available to you in accordance with the following Terms & Conditions (starting now “T&C”). By accessing, browsing and shopping on Natural Mystic you irrevocably agree that these T&C shall exclusively regulate the relationship between you and us.
Natural Msytic Switzerland (hereinafter referred to as “Natural Mystic”, “website”, “us”, “we”) suggest that you read thoroughly these T&C, from time to time we may update, change and modify this document at our discretion. Kindly check often for updates.
If you do not accept and agree to these T&C you may not use the website and we kindly ask you to leave immediately. Your continued use of the website constitutes your agreement to the T&C applicable at the time of every website use.
Natural Mystic Switzerland is a registered company in Switzerland at the following address:
NATURAL MYSTIC SWIT&ERLAND
Corso Elvezia 13
6900 Lugano - Switzerland (CH)
If you purchase merchandise on or website, a purchase agreement will be concluded with Natural Mystic switzerlans Sagl. Exclusively Swiss material law will govern the contractual relationship between you and us as well as these T&C.
1. SHOPPING ON NATURAL MYSTIC
1.1 Registration
In order to access certain services on our website you will need to create an account. During the registration process you are required to provide personal information that is true, accurate and complete. Should any of your registration information change, please notify us via our Contact Form.
Regarding the usage of personal data, please consult our Privacy Policy.
1.2 Eligibility to purchase
This website is available only to individuals who have accepted the T&C. By purchasing products from our website you accept these T&C.
To be entitled to purchase products from our website you will be required to provide your personal data. In particular you must be 18 years old, you must provide your real name, phone number, e-mail address and other requested information as indicated. You will also warrant that the payment details are both valid and correct and you confirm that you are the person referred to in the billing information provided. Furthermore, you agree not to impersonate any other person or entity or use a false name or use a name you have not the authority to use.
The credit card registered for the payment must be issued by a Bank acceptable to Natural Mystic, whose applications are acceptable by us and who have authorized us to process a charge or charges on their credit card in the amount of the total purchase price (including, if applicable, sales tax and/or shipping and/or packaging costs) for the merchandise purchased.
To provide our customer the safest shopping experience we adhere to a high-end fraud detection and order screening protocol.
By placing an order you authorize us to perform credit and fraud prevention screening. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks.
In the event that your transaction does not pass the above screening process, we reserves the right to cancel the order without prior notice or warrant.
Regarding the usage of personal data, please consult our Privacy Policy.
1.3 Pre-Orders
Natural Mystic may at its discretion grant you the opportunity to pre-purchase items that are to be released to the public in the near future, but which are not yet released at the time you place a pre-order.
A pre-order will be treated in the same way as a regular order, therefore all the provisions of T&C shall apply. Accordingly, a pre-order will be processed on the day you have placed it, and all payments will be deducted on that same day.
The delivery dates we indicate when accepting your pre-orders are the dates confirmed by our suppliers. You acknowledge that these dates are indicative only and that they can be amended or postponed at any time by our suppliers. We are not responsible for delays, cancellations or modifications of all pre-ordered items.
In the eventuality that Natural Mystic is not able to deliver a pre-ordered item, we undertake to reimburse the full amount you have paid, with the same payment method you had chosen for the specific pre-order. No interests will be due on the reimbursed amounts.
1.4 Acceptance of the order
By shopping on Natural Mystic you implicitly agree to our T&C. All orders we receive are subject to availability and acceptance, we retain the right to refuse any order at any moment.
The offering of merchandise on our website shall not be deemed as a binding offer, it is the invitation to submit a purchase offer, which we may decide to accept by sending a purchase confirmation.
After you have completed a purchase on our website we will send you an email confirming the details of your order and we will provide you with a payment reference and the total value that will be debited from your credit card. This is not an order confirmation and does not imply that Natural Mystic has accepted your order, it is just the confirmation that we have received it.
Your order will be accepted and the contract between you and us will be completed only when you receive an email from us notifying you that we have dispatched the products you ordered. This notification shall be deemed as purchase confirmation. We will dispatch the products only upon full payment. Our acceptance of your order will be deemed completed and received by you at the time and date of sending of the e-mail. Time and date are specified on the e-mail. This applies regardless of whether, for reasons outside our control, you have not received that email.
If for whatever reason we may not supply an item you ordered, we will release the funds being held in your account for the purchase.
Risks and benefits regarding the purchased products are transferred from us to you at the moment of delivery of the products to the dispatcher for shipping. In other words, you bear the shipping risk.
We may at any time refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our full discretion without any obligation to indicate the reason of the refusal.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards.
Natural Mystic may reserve the right to restrict multiple quantities of an item per order or customer, depending on the availability.
1.5 Product Details
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.
If you order a product that is not priced correctly for any reason, we will email or call you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled.
If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
We provide images, descriptions and expected availability of each product.
1.6 Modifying or Cancelling Your Order
Your order can be modified or cancelled as long as it has not been packed and or shipped. We’ll do our best to accommodate any changes or cancellations before the order enters our shipping queues.
To modify or cancel your order we strongly recommend to promptly contact us per mail or fill in the Contact Form.
2. PAYMENT
2.1 Payment security
Digital security systems ensure the encrypted transmission of your personal data. Furthermore, Technical measures protect our website against damages, destruction or unauthorized access.
A safe connection provides the safe transmission of your personal data, including credit card and account information.
2.2 Payment methods
Natural mystic accepts the following payment methods:
Advance payment: Post Transfer
POST ACCOUNT
Bank: Postfinace AG, Mingerstrasse 20, 3030 Bern
Owner: Natural Mystic switzerland Sagl, Corso Elvezia 13, 6900 Lugano
Bank number: 31-939829-4
IBAN : CH84 0900 0000 3193 9829 4
Smartcommerce, Postcard E-Finance/ Postcard ID/ VISA/ MASTERCARD
Promotion Code/Coupon (*)
Only one (1) form of payment method may be used on a single order.
(*) Promotion Code/Coupon
You can use the Promotion Code/Coupon at “Checkout” by filling the designated field.
If the order amount exceed the amount from the Coupon, please select the payment method which you wish to cover the remaining amount. If the amount from the Coupon exceed the order amount, you may use the same code for your next purchase. The amount remaining will be available until your credit balance has been used up completely or until the coupon expiration date.
Promotion Codes and Coupons are not valid on sale items and non-cumulative unless otherwise stated for specific promotional campaigns.
A confirmation email will be sent after the reception of the payment.
2.3 Prices and Currency
Prices on our website and all transactions - payments, invoice and refunds - are in CHF.
Our prices are intended with sale tax.
3. SHIPMENT AND DELIVERY
3.1 Shipment Fees, Taxes & Duties
The service is carried exclusively though the Swiss Post.
Detailed terms of service can be found on https://service.post.ch/ekp-web/ui/list.
All shipments that we send are tracked (tracking number) by the Swiss Post.
Shipment costs are Express: 7.40 CHF or A+: 5.40 CHF. For orders over 200 CHF shipment costs are free of charge.
3.2 Delivery Time
All items that are currently available in our warehouse will be shipped within 2 (two) business days from your order. Pre-order items will be shipped as soon as the supplier delivers them to our warehouse.
All orders are process during our main service hours, Monday to Friday, from 9:00 a.m. till 6:00 p.m. GMT+1.
The estimated transit time do not account for any potential delays caused by - as an indication but not exhaustive - weather, custom operations, strikes. Furthermore, Natural Mystic is not liable for any shipping delays caused by any circumstances beyond its control.
During promotional events (i.e. Christmas, Black Friday, Sales) orders may take up to an additional 48h to be delivered.
You acknowledge and accept that safety and fraud checks for first-time clients may delay shipping.
4. RETURN & EXCHANGE
4.1 Return Policy
Returning or exchanging a closed item with Natural Mystic is extremely easy. If for any reason you need to send back a product you have fifteen (15) calendar days - from the day you have received your order as stated on the email confirmation.
We guarantee our customers that the products are delivered in perfect conditions. It is a Customers responsibility to verify products quality upon delivery in a timely manner.
If any external defect or damage is discovered it must be reported to Natural Mystic not later than 24 hours from the day you have received your order.
If no communication is received within the aforesaid timeframe the Customer confirms that the products received are in perfect condition.
By submitting a return request the Customer accepts Natural Mystic T&C.
We will help you through the return process.
4.1.1 Repeted Returns
Natural Mystic offers a flexible returns policy. We do monitor the number of returns made by the customers, and continued returns will be flagged and may – at our discretion – lead to the closure of your account or future order being refused.
4.1.2 Late Returns
Return requests submitted outside the fifteen (15) calendar days - from the day you have received your order as stated in the email confirmation - are not eligible for refund unless or eventually accepted at discretion of Natural Mystic.
4.2 How to submit a return or exchange request
Should you need to return or exchange your purchase, you have fifteen (15) calendar days - from the day you have received your order as stated in the confirmation email.
All return requests are processed during our main service hours, Monday to Friday, from 9:00 a.m. till 6:00 p.m. GMT+1.
4.2.1 Return Condition
All items must be returned in their original condition, without having altered in any way.
Merchandise must be returned using all original packages both internal (signature box) and external. We reserve the right to refuse multiple returns from one order sent at different times;
Return shipments must be made using the Swiss Post service with the return instruction provided.
4.2.2 Faulty goods
Goods are classified as faulty if they are not of satisfactory quality, or damaged. Please note that items which are damaged or as a result of usage or through misuse will not be considered faulty.
4.3 How to return or exchange your purchase
Contact us at info.nmssagl@gmail.com.
Once your request is processed you will receive a confirmation email.
You have seven (7) calendar days - from the day from the email is sent - to deliver the parcel. If this time frame is not respected, we are entitled to cancel your return process and/or refuse the parcel if it were to be returned by other means. This applies regardless of whether, for reasons outside our control, you have not received that email.
5. REFUND POLICY
Once the return is received at the warehouse a quality check is performed.
Please note:
Only items which meet all the above conditions will be eligible for refund;
The refund is always credited to the payment method with which the original purchase was made;
The refund is always credited to the purchaser’s account;
The time it takes to receive your refund depends on the payment method or the credit card provider;
If your purchase was made with a promotional code/coupon, you will receive a refund only for the amount paid that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid;
If the purchase was made with a promotional code/coupon and is returned partially, you will receive a refund proportionately reduced by the value of the voucher.
Item/s received in an unsuitable condition will not be refunded. The item not eligible for refund will be then shipped back to the customer at his costs. If you do not provide us with any instruction within fifteen (15) calendar days from the day from the email is sent, we will be entitle to dispose finally and irrevocably of the item/s. This applies regardless of whether, for reasons outside of our control, you have not received the email.
The Customer bears all extra costs occurred by a breach of any of the conditions in these T&C.
6. WARRANTY
Natural Mystic provides the warranty for defective items according to the provisions of the Swiss Code of Obligations, in particular its par. 192-210. In deviation from these provisions, the rescission of the purchase agreement is excluded and the warranty period is limited to twelve (12) months from the delivery date.
The Code of obligations in English can be found on the official Swiss government website (www.admin.ch). We encourage you to read carefully the afore-mentioned provisions.
Our liability shall be limited to the value of your purchase order giving rise to a warranty (liability cap).
7. SITE POLICY
The content and the design of the site, including these T&C are intellectual property of Natural Mystic. You undertake not to violate such intellectual property rights.
We decline any responsibility for the content of third party websites linked to us.
8. SEVERABILITY
If any provision of these T&C is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision.
9. APPLICABLE LAW AND PLACE OF JURISDICTION
Exclusively Swiss material law, under exclusion (i) of the UN Convention on contracts and the international sale of goods, and (ii) of the conflict of law rules, govern the contractual relationship between you and us as well as these T&C.
For any dispute relating to the application of these T&C (in particular with regard, but not limited to, the purchase of merchandise on Natural Mystic), you agree that the ordinary courts in Lugano, Switzerland, will have exclusive jurisdiction. We may chose in its sole discretion to proceed before an alternative court.
Lugano will also be the exclusive place of performance and place of execution under these T&C.
10. NATURAL MYSTIC SUGGESTIONS ABOUT CBD
All the product offered by Natural Mystic Switzerland Sagl are legal, and are not inculded in the Swiss Narcotic Law.
Atfer CBD consumption we reccomend you not to drive a vehicle, as it can reduce the ability to drive.
Outside Switzerland, consumption and possession of this product can be punishable.
The customer assumes full responsibility for personal injury or for possible damage, or any other loss that may result from the acquisition, use or misuse of a product purchased on the online shop www.naturalmysticswitzerland.com. Shop owners, internal or external staff, employees and collaborators can not be held responsible for customer actions.
The online shop is dedicated to raw materials and raw extracts that are suitable for the production of additional natural products. Raw materials as well as raw extracts are not marketed to produce income, indeed is expressly advised not to use them in this regard or for similar projects. Furthermore, to not use them at your own risk for any illegal application.
Our products contain cannabinoids and terpenes and have a THC value of less than 0.999%.
The end user assumes risks for the improper use of these products.
The products, have no medical value. Pure CBD may have pharmacological properties and is therefore not sold as food or food supplement and should not be swallowed.
Pure CBD should not be used for uses in which it may come in contact with the mucous membranes of the mouth. Products that contain CBD can not be used under any circumstances as a drug or a substitute for drugs. We strongly discourages anyone from replacing their current medical treatment in favor of CBD, or otherwise acting contrary to a doctor's recommendation.
11. PROMOTIONS CONDITIONS
1. SCOPE OF APPLICATION
THIS PROMOTION IS ONLY OPEN TO CBD CONSUMERS AGED 18 OR OVER RESIDING IN SWITZERLAND. ONLY PEOPLE WHO HAVE ACCEPTED THE TERMS AND CONDITIONS CAN PARTICIPATE. EXCLUDED FROM THESE PROMOTIONS AND COMPETITIONS ARE EMPLOYEES OF NATURAL MYSTIC SWITZERLAND SAGL.
2. NMS PROMOTION SONNENSTUBICATION
The Promotion "Sonnenstubication- " starts on 1 May 2019 and will end on 1 August 2019.
Adult consumers will be able to find a QR CODE on packages purchased in Switzerland. By following the QR link or directly on our website each subscriber may participate.
3. CONDITIONS TO PARTICPATE TO THE PROMOTIONS
The prizes won can not be taken back or exchanged (including for cash).
The prizes to be won are:
2 x A WEEKEN FOR TWO IN LUGANO
The first prize include: Hotel overnight stay with breakfast, Lunch, Special Gifts and discounts, transport, BBQ dinner;
Participants can win a maximum of 1 prize for the duration of the promotion. Winner will recive an email with all the informations.
In general, NMS declines all responsibility, except for the responsibility for fraud or gross negligence. The responsibility of NMS can not in any way be engaged by the acts or omissions of third parties. As a result, each person who participates in price-related events and travels does so at their own risk.
The validity, use, rights and obligations of the vouchers earned are exclusively determined by the conditions provided by the partners in full discharge of NMS.
Likewise, the validity, use, rights and obligations of Sonnenstubication are exclusively determined by the conditions laid down by the organizers of the price-related tour, at the entire expense of NMS SAGL. In particular, declines any responsibility in connection with the realization of the tour, and / or their conditions of safety. Only the organizers of these events are responsible for any program changes, adjournments or cancellations.
Winners and their companions must sign a release letter to complete this activity. This release letter states that any participant in these activities, as well as their heirs or assigns, undertake not to make any claim or proceeding against NMS or any of its affiliates for any damages or injury (including death) that they could be directly or indirectly affected by their participation in these activities, regardless of how they suffered such damage or injury (including death).
For all the prices, NMS does not enter for a possible exchange or refund. Anyone who is unable to earn, regardless of the reason, loses their prize. Any appeal is excluded.
TERMS OF USE
IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU ARE NOT AUTHORIZED TO USE
Changes to these Terms: We may change these Terms at any time. In such a case, we will notify you of the changes in question the first time you log in after the changes have been made. If you continue to use, your use of it constitutes an acceptance by you of the amended Terms. The date shown at the bottom of this page is the date of the last update of these Terms.
We collect and process data in accordance with our Privacy Policy. Please read it to find out more about what kind of personal data we collect about you, how we use it and the third parties we share it with, how to protect it, the nature of the rights which you have and how to make their case.
Please read our Privacy Policy and Cookie Statement before you start.
Exclusion of liability:
We disclaim, on the one hand, any liability for any loss (eg loss of data, profits, income, contracts and / or customer) and / or any loss (eg, damage direct, indirect, punitive and / or consequential), as well as any costs related the reto (eg legal fees and / or court fees). This exclusion of liability is particularly applicable in the event of a breach of these Terms or in the case of use of technologically harmful materials or procedures (such as a virus or computer attack rendering the service unavailable) that may affect your computer equipment, your software, your data or other materials related to your use of our website.
Swiss law governs these Terms. You irrevocably acknowledge the exclusive jurisdiction of the courts of Canton Ticino, for any procedure relating to the application of these Conditions.
We may transfer our rights and obligations under these Terms to a third party; however, this does not affect your rights under them.
These Terms are intended to grant rights only to you and us.
Natural Mystic sagl - Terms & Conditions_Rev_January 10, 2019