Payment and delivery
1. Payment methods
Natural mystic accepts the following payment methods:
Advance payment: Post Transfer
Bank: Postfinace AG, Mingerstrasse 20, 3030 Bern
Owner: Natural Mystic switzerland Sagl, Corso Elvezia 13, 6900 Lugano
Bank number: 31-939829-4
IBAN : CH84 0900 0000 3193 9829 4
Postcard E-Finance/ Postcard ID/ VISA/ MASTERCARD
Promotion Code/Coupon (*)
Only one (1) form of payment method may be used on a single order.
(*) Promotion Code/Coupon
You can use the Promotion Code/Coupon at “Checkout” by filling the designated field.
If the order amount exceed the amount from the Coupon, please select the payment method which you wish to cover the remaining amount. If the amount from the Coupon exceed the order amount, you may use the same code for your next purchase. The amount remaining will be available until your credit balance has been used up completely or until the coupon expiration date.
Promotion Codes and Coupons are not valid on sale items and non-cumulative unless otherwise stated for specific promotional campaigns.
A confirmation email will be sent after the reception of the payment.
1.2 Prices and Currency
Prices on our website and all transactions - payments, invoice and refunds - are in CHF.
Our prices are intended with sale tax.
2. SHIPMENT AND DELIVERY
We offer secure, fast shipping, and you’ll receive your order in tactful, unmarked packaging.
2.1 Shipment Fees, Taxes & Duties
The service is carried exclusively though the Swiss Post.
Detailed terms of service can be found on https://service.post.ch/ekp-web/ui/list.
All shipments that we send are tracked (tracking number) by the Swiss Post.
All items are packaged anonymously.
Shipment costs are Express: 7.40 CHF or A+: 5.40 CHF. B Post: Free of charge.
2.2 Delivery Time
All items that are currently available in our warehouse will be shipped within 2 (two) business days from your order. Pre-order items will be shipped as soon as the supplier delivers them to our warehouse.
All orders are process during our main service hours, Monday to Friday, from 9:00 a.m. till 6:00 p.m. GMT+1.
The estimated transit time do not account for any potential delays caused by - as an indication but not exhaustive - weather, custom operations, strikes. Furthermore, Natural Mystic is not liable for any shipping delays caused by any circumstances beyond its control.
During promotional events (i.e. Christmas, Black Friday, Sales) orders may take up to an additional 48h to be delivered.
You acknowledge and accept that safety and fraud checks for first-time clients may delay shipping.
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